Onsite Response Network provides IT management services for companies with 5 to 100 employees in the greater Dallas area. We primarily support Microsoft environments with limited support for Linux and Mac. We offer non-warranty hardware troubleshooting and repair services as well as software support for all Microsoft operating systems and a wide variety of application software. Specialty services include virus removal and data recovery from failed drives and RAID sets. We also have ermergency loaner equipment preconfigured and ready to run capable of providing internet access and email services regardless of the state of your router or ISP.

We offer services at an hourly rate of $90 per hour on an as needed basis with payment due at the time the service is rendered. Travel time to and from the service location is billed with a 67% discount from standard rate. Minimum charge is one hour for any onsite service. Minimum charge is fifteen minutes for any service performed remotely via Remote Desktop. There is a 25% premium charged for services after 6:00pm on weekdays and for all weekend hours. Flat rate pricing is available on many installation services and some data recovery and virus removal services. Contract customers receive a substantial discount on standard services, a waiver on after hours and weekend premium charges, and net 30 payment terms after credit verification.

All of our work is 100% satisfaction guaranteed. If you're not satisfied with our work for any reason, you don't have to pay. References are available upon request.